We make the claims process as simple and stress-free as possible. Most claims are processed within 48 hours.
Our streamlined claims process is designed to get you back on the road as quickly as possible.
Before authorizing any repairs, contact the Drive Protection claims team. This is required for all covered claims. You can reach us by email at claims@driveprotectiongroup.com, through the Drive KeZ customer portal, or via the Drive KeZ mobile app. Do not authorize repairs without prior approval — unauthorized repairs may not be covered.
Have your contract number, vehicle identification number (VIN), and current odometer reading ready. You'll also need to provide the name and contact information of the repair facility where your vehicle is located. Your contract number can be found on your contract documents or in the Drive KeZ customer portal.
Our claims team will review your contract coverage and work directly with the repair facility to verify the diagnosis and obtain a repair estimate. For most claims, authorization is issued within 2–4 business hours. Complex claims requiring additional inspection may take up to 24 hours. We'll keep you informed throughout the process.
Once approved, we issue a repair authorization directly to the repair facility. The facility can then proceed with the covered repairs. If your plan includes a rental car benefit, we'll also arrange rental reimbursement at this stage. You are responsible only for any applicable deductible.
Once repairs are completed, the repair facility submits the final invoice to Drive Protection. We process payment directly to the facility within 24 hours of invoice receipt. You pay only your deductible (if applicable) directly to the repair facility. Your claim is then closed and documented in your contract history.
Different products have slightly different claims processes. Select your coverage type for specific instructions.
Contact us before repairs. We work directly with repair facilities.
File after total loss declaration. Provide insurance settlement documents.
Contact us or visit any authorized tire center. Same-day authorization available.
Contact us or use our mobile service network. Quick chip repairs often same-day.
Contact claims team with proof of loss. Replacement typically within 24–48 hours.
Call the 24/7 roadside hotline or use the Drive KeZ app for immediate dispatch.
Schedule through our PDR technician network. Mobile service available in most areas.
File police report first, then contact claims with report number and insurance documents.
Use this form to initiate your claim. Our claims team will review your submission and contact you within 2 business hours during normal business hours (Monday–Friday, 8am–8pm EST).
Our team is here to help. Contact us for any questions about your contract, coverage, or claims.